Cancellation and Refund Policy

If check-in & paperwork is not completed properly by your departure time, we have the right to refuse service. We require you to check-in at least 20 – 30 minutes prior to your departure time. Our boats can only take a maximum of 12 passengers (regardless of age) or 2,240 pounds, whichever comes first.

No-shows or those who do not have a driver with the proper credentials and boat license will be charged for the full day rental, and not be refunded. No Exceptions. We have to do this because there is a large demand for boat rentals in our area and reservations are made in advance.

Customers may cancel at least 48 hours prior to their arrival date and time to receive a full refund. Due to the high demand for boat rentals in our area Customers that cancel after the 48-hour period will not be eligible for a refund. 

Customers may make changes to the reservation without any fees as long as it's outside the 48-hour cancellation period.

The person signing the rental agreement must be 21 and have a Valid Driver’s License, Cell Phone, a Valid Major Credit Card (for security deposit), and a current Boater's License if required by law. or your reservation may be cancelled. 

All drivers must check in with one of our friendly staff 20-30 minutes before the scheduled departure, with a Valid Driver’s License, Cell Phone and a current Boater's license if required by law. All drivers must be present to be briefed & issued a wristband, otherwise they cannot drive.

If the weather is unfavorable for boating, the trip may be rescheduled for a later time/day or a full refund will be issued. If there is rain while you are on your trip & you are called back in early, the price will be prorated accordingly, as long as you check in with one staff at end of your trip.